Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rothaicc.com. Please note that returns will need to be sent to the address: 6 The Birches, Rasharkin, BT44 8PW, United Kingdom.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@rothaicc.com. 

DAMAGES AND ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rothaicc.com.

RETURN PROCEDURE

Returns and exchanges are simple. Just let us know within 14 days of receiving your order by following the steps below:

  • Click the link to start your return or exchange.
  • Enter your order number and email address.
  • Choose whether you’d like a refund or an exchange.
  • Select the item(s) and tell us why you’re returning.
  • Submit your request.

Once approved, we’ll email you the return address. Please note: return shipping is your responsibility, unless the item is faulty. Once we receive your kit back in good condition, we’ll process your refund or send out your replacement.

RETURN TERMS

To keep things fair and simple:

  • Items must be unworn, unwashed, and in original condition — no damage, no strong odours, and all tags attached.
  • Socks and gift cards are non-returnable.
  • Refunds include the original delivery charge (at our basic rate).
  • Please allow up to 10 working days after sending your return before getting in touch.

Important: Don’t place a new order to swap an item, use the exchange process instead.

SENDING YOUR RETURN

Include your return approval email and a note confirming whether you’d like a refund or exchange. If you're returning from outside the EU, clearly mark the parcel as “returned goods under warranty” to avoid customs charges — we can’t cover import duties on mislabelled packages.

You’re responsible for packing your return securely and choosing a tracked, insured delivery method. Rothai isn’t liable for lost or damaged returns, or for the cost of return shipping, unless the item is faulty.

Exchanges depend on stock availability at the time we receive your return. Returns must arrive within 30 days of purchase — after that, we may offer an exchange or credit note at our discretion.

Please send returns to 
6 The Birches
Rasharkin
County Antrim
BT44 8PW